We're leaving for Bali for a lil bit of vacation. After almost a year of planning and waiting,we're finally going! Haha... As the flight is delayed, as expected (u can't expect much from AirAsia), I thought I might jot down a few things while waiting.
LCCT has improved a lot, I think Malaysia Airports has done a good job at sprucing up this low cost terminal. Despite the many people around, I don't feel cramped or crowded by them. There's a lot of duty free shops, so there's always something that will catch my wife's eyes...hahaha...
The only thing AirAsia needs to improve on their side, for now at least, are their flights' punctuality. The otherwise good service from seemingly endless friendly people on their team is being ruined by flight delays. I don't have experience in managing flights, but I do know enough that something should be done to reduce the delays, and customers do not appreciate time wasted waiting in the boarding lounge.
Otherwise, they might want to change their tagline to "every flight is delayed"...
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